A Selection of My Work
Improving the Wayfinding User Experience in Massachusetts Courts: A Mixed Methods Study
We partnered with the Massachusetts Court System to improve physical wayfinding in court buildings all over the commonwealth. We put special emphasis on supporting court users with disabilities and those with low English proficiency. This study consisted of an in-depth literature review, interviews with court employees, field observations at 9 courthouses and shadowing and interviewing court users. This research culminated in a formal presentation to 30 court stakeholders and an in-depth report to the MA court system. Our recommendations are helping make courthouses less stressful and more accessible to the public.
Simplifying Maternity Leave Claims: Comparative Usability Testing
Setting up maternity leave can be a difficult and confusing process. We partnered with a major insurance company to simplify the claims. We were presented with two different maternity leave flows and over a 6-day period, we scoped out the study, designed and conducted a comparative usability test, synthesized our findings, and presented a formal report. We found ways to improve the content strategy and found opportunities to educating expectant mothers on additional benefits. We then gathered insights that could be used by the company’s design teams to inform their next sprints.
Exploring the Use of Remote Tools in the Operating Room: Surveys and Interviews
Because of the COVID-19 pandemic, medical device sales representatives were often locked out of the operating room. Their expertise on medical devices is vital for a successful surgery. In this exploratory study, we worked with a large medical device company to uncover the desire and challenges of using remote tools in the operating room to keep them connected to their customers. We did this by developing surveys and in-depth interviews for doctors, nurses, hospital administrators and technical support staff. Our client used the findings from our data to enhance their customer support offering.
Understanding Attitudes About COVID-19 Testing in Schools: Surveys and Interviews
During the height of the COVID-19 pandemic, we worked with a biotech company to explore attitudes around COVID-19 testing in schools in 3 geographic areas in the US. This was a mixed-methods study that utilized surveys and in-depth interviews to both gauge the general temperature of testing in schools and understand why they feel that way from multiple perspectives. We surveyed and spoke with hundreds of school administrators, teachers, nurses, and parents, and analyzed their responses to paint a picture of what testing for COVID-19 and other diseases could look like in an educational setting.
Coming Soon. Redesigning the Information Architecture of the City of Davis Website: Card Sort and Tree Test
For my Measuring the User Experience Course (HF-751) at Bentley University, I worked on a team of 4 to improve the organization and functionality of the main navigation of the City of Davis website. We first designed and conducted a closed card sort and analyzed the results using a correlation matrix, hierarchical cluster dendrograms, and multidimensional scaling plots. We then tested our results using 4 tasks across 2 tree test. We analyzed descriptive and inferential statistics across trees and tasks, then provided recommendations for improvement.